- 877-848-2732
- request@truthinproduct.com
Home of the $1,000 Purchase Protection for Consumers.
If a consumer does not receive the products or services ordered from a verified business, we’ll help resolve the problem or issue a refund of up to $1,000.
Truth In Product is an independent consumer protection organization. We function as a consumer watchdog entity to protect consumers from false advertising.
If you see the “Truth In Product” seal, your purchase is covered. We monitor our verified business partners to make sure that they offer great products or services.
If you do not receive the products or services ordered, we’ll help resolve the problem or issue a refund of up to $1,000. Just file a claim with us and we’ll take care of the rest.
You deserve to shop safely, so we work hard to make sure the stores you buy from are trustworthy.
There is no cost for filing a claim.
The business should have our seal on their website if they are registered with us.
Collect any receipt or proof of purchase from the business.
Click on “File A Claim” on this website and give us the details.
Our verified partners have to process your claim or risk being removed from our network.
Truth In Product is a free consumer protection service that provides peace of mind for online purchases so you can shop confidently. When you see the Truth In Product’s trust seal, it means the merchant’s integrity has been inspected and verified. You also receive complimentary purchase protection, price guarantees, and other benefits when you purchase from a Truth In Product’s verified partner.
If you have a problem with your purchase and the endorsed merchant can’t help you, you can contact us.
You can click on “File A Claim” to start whenever you’re ready. We will ask you to submit proof of purchase/receipt. We only process claims within 60 days of purchase and bought from our verified partner.
Claims are often resolved within two weeks but can be faster.
We guarantee that you’ll get the lowest price and purchase protection of up to $1,000. In the rare event that items purchased from our verified partners are not as described, you can get a reimbursement of up to $1,000.
Truth In Product is an independent, third-party certification program that rates online merchants for their advertising claims. For sites displaying our seal of authenticity, simply click on it to verify.
If you believe that you’ve encountered a merchant inappropriately representing themselves as a Truth In Product endorsed merchant, please report it to us at request@truthinproduct.com.
The business needs to have a website and submit products for quality testing. The business must have all the legal documents: EIN Letter, Articles of Incorporation, and W9 ready for review.
All of our verified partners have to go through a strict due diligence process.
